Situation
I have a problem
Most problems have a short fix. If the fix does not work, the fastest route is Help inside the KinPay app, because it can attach the screen you were on.
Start here
Troubleshooting
I cannot sign in
Check that you are using the email address you signed up with, then request a new sign-in link and look in your spam folder.
Read the answerAccess
I cannot sign in
Check that you are using the email address you signed up with, then request a new sign-in link and look in your spam folder.
Troubleshooting · 3 min read
I did not receive an email from KinPay
Check your spam folder first, confirm the address, then request the email again.
Troubleshooting · 2 min read
Repayments
Safety
How to keep your KinPay account secure
Protect the email account linked to KinPay, use a unique password, and never forward a sign-in link to anyone.
Safety notice · 3 min read
How to recognise a loan scam
Be suspicious of anyone you do not know who offers you a loan, asks for an upfront fee, or pressures you to act quickly.
Safety notice · 4 min read
Contact support
Or follow the path: When Repayment Becomes Difficult
Handle a missed payment early, honestly and practically.
Open the 4-step pathNeed more help?
For anything account-specific, open KinPay and use Help in the top-right corner.
1. Search KinPay Learn
Most questions already have an answer here. Search now.
2. Use Help inside KinPay
For anything about your own account, open KinPay and use Help in the top-right corner. Where available it attaches the screen you were on.
3. Submit a support request
Tell us what you expected and what happened. Open the form.
4. Email support
Write to support@kinpay.me.