Troubleshooting
I cannot sign in
Check the email address, request a new sign-in link and make sure the message is not filtered.
3 min readTroubleshootingUpdated 2026-06-15
The short answer
Check that you are using the email address you signed up with, then request a new sign-in link and look in your spam folder.
The short answer
Check that you are using the email address you signed up with, then request a new sign-in link and look in your spam folder.
Try these in order
- 1Confirm you are using the same email address you signed up with.
- 2Request a new sign-in link and wait a few minutes.
- 3Check your spam or promotions folder.
- 4Open the newest link — older links stop working.
- 5Try a different browser or device.
Still locked out?
Key takeaway
Check that you are using the email address you signed up with, then request a new sign-in link and look in your spam folder.
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How to contact KinPay support
For anything about your own account or agreement, open KinPay and use Help in the top-right corner. Otherwise email support@kinpay.me.
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Need more help?
1. Search KinPay Learn
Most questions already have an answer here. Search now.
2. Use Help inside KinPay
For anything about your own account, open KinPay and use Help in the top-right corner. Where available it attaches the screen you were on.
3. Submit a support request
Tell us what you expected and what happened. Open the form.
4. Email support
Write to support@kinpay.me.