Submit a support request

Tell us what you expected and what actually happened. The more precise you are, the faster we can fix it. We usually reply within one working day.

Never include your password, one-time codes, or full card numbers. KinPay support will never ask for them.

About you

Full name

Email address we should reply to

KinPay account email (if different)

Country or region

What you need help with

Topic

Product

Subject

What happened?

Include what you expected, what happened instead, and the steps you took.

Exact error message (optional)

Request or agreement reference (optional)

When did it happen? (optional)

Technical details

Device

Browser or app

Attachments (optional)

Up to 3 files, 10 MB each. PNG, JPG, WEBP or PDF. Please hide anything you do not want to share.

How urgent is this?

Normal questionI cannot use an important featureI believe my account or information may be at risk

Preferred reply method

EmailWhatsApp

ConsentI understand KinPay will use the information in this form, including any attachments, to investigate and answer my request, as described in the privacy notice.Email me a copy of this request.

Prefer email? Write to support@kinpay.me.