Get help
Get help with KinPay
Start by searching — most problems have a written answer. If not, the steps below get you to a human.
Something isn't working
I cannot sign in
Check that you are using the email address you signed up with, then request a new sign-in link and look in your spam folder.
Troubleshooting · 3 min read
I did not receive an email from KinPay
Check your spam folder first, confirm the address, then request the email again.
Troubleshooting · 2 min read
How to contact KinPay support
For anything about your own account or agreement, open KinPay and use Help in the top-right corner. Otherwise email support@kinpay.me.
How-to guide · 2 min read
Safety and scams
How to keep your KinPay account secure
Protect the email account linked to KinPay, use a unique password, and never forward a sign-in link to anyone.
Safety notice · 3 min read
How to recognise a loan scam
Be suspicious of anyone you do not know who offers you a loan, asks for an upfront fee, or pressures you to act quickly.
Safety notice · 4 min read
Should I send money to someone I do not know?
No. KinPay is designed for agreements between people who already know each other, and a KinPay record does not prove that a stranger is trustworthy.
Safety notice · 2 min read
Need more help?
We answer faster when you tell us what you expected and what actually happened.
1. Search KinPay Learn
Most questions already have an answer here. Search now.
2. Use Help inside KinPay
For anything about your own account, open KinPay and use Help in the top-right corner. Where available it attaches the screen you were on.
3. Submit a support request
Tell us what you expected and what happened. Open the form.
4. Email support
Write to support@kinpay.me.
Still stuck?
Send the support team the details and we will reply by email, usually within one working day.
Submit a support request