Repayments
What should I do if I cannot pay on time?
Tell the other person early, propose a realistic new plan and record what you agree.
4 min readPractical guideUpdated 2026-06-15
The short answer
Say something before the due date, explain what changed, and propose a specific new plan you can keep.
The short answer
Say something before the due date, explain what changed, and propose a specific new plan you can keep.
What to do
- 1Contact the other person before the payment is due, not after.
- 2Say what changed and whether it is temporary.
- 3Propose a specific alternative: a smaller amount now, or a new date.
- 4Record whatever you agree, so the schedule matches reality.
If money is a serious problem
Need help with your own agreement?
Key takeaway
Early honesty is the single most useful thing you can do.
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How to contact KinPay support
For anything about your own account or agreement, open KinPay and use Help in the top-right corner. Otherwise email support@kinpay.me.
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Need more help?
1. Search KinPay Learn
Most questions already have an answer here. Search now.
2. Use Help inside KinPay
For anything about your own account, open KinPay and use Help in the top-right corner. Where available it attaches the screen you were on.
3. Submit a support request
Tell us what you expected and what happened. Open the form.
4. Email support
Write to support@kinpay.me.