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Situation

I have an agreement

Once an agreement is active, most questions are about repayment timing, records and what happens if plans change.

Start here

Repayments

How do repayment schedules work?

A repayment schedule splits the agreed total into dated instalments that both people can see and track.

Read the answer

Start here

Repayments

How do repayment schedules work?

A repayment schedule splits the agreed total into dated instalments that both people can see and track.

Product explainer · 3 min read

If things change

Repayments

What should I do if I cannot pay on time?

Say something before the due date, explain what changed, and propose a specific new plan you can keep.

Practical guide · 4 min read

Or follow the path: Understanding Your KinPay Agreement

Follow the whole path from request to active schedule.

Open the 5-step path

Need more help?

For questions about your own agreement, use Help inside the KinPay app.

  1. 1. Search KinPay Learn

    Most questions already have an answer here. Search now.

  2. 2. Use Help inside KinPay

    For anything about your own account, open KinPay and use Help in the top-right corner. Where available it attaches the screen you were on.

  3. 3. Submit a support request

    Tell us what you expected and what happened. Open the form.

  4. 4. Email support

    Write to support@kinpay.me.